Customer Service
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Payment and Shipping
Queens utilizes multiple order shipping methods. In house, we ship anywhere in the US. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via UPS or USPS. To track your order at anytime, you'll be able to use your UPS of USPS Tracking number. UPS SHIPPING METHODS AND ESTIMATED TRANSIT TIMES:
Orders over $100 may require a signiture at the time of delivery.
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Returns & Refunds
You must return your items to the address below within 30 days from the day you received your package. Queens only allows store credit or an even exchange both online and in store ONLY if the items are returned in their individual packaging. Please note that all online returns must be processed online and not at our location. For in store returns all tags must be attached and the original receipt AND form of payment must be present to complete the return.
Privacy Policy
This privacy policy sets out how Queens uses and protects any information that you give Queens when you use this website. Queens is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Queens may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.